If you've listened to the show for very long you know we are NOT good at our job. What we are good at is telling OTHER PEOPLE if they are good at their job. This FEDEX guy is not very good at his job. Somebody's brand new toilet was delivered damaged thanks to this careless FedEx guy. It was in a huge box that was marked "Fragile" with arrows pointing up . . . but he ignored that and rolled it end-over-end to the front porch, and then left. The whole thing was captured on their doorbell cam. The family also shot cell phone video of the damaged toilet.